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Terms and conditions of use

Rule 1

Our Commitment to customer Satisfaction                          

Thank you for shopping with Getit.ae GETIT wishes to create a satisfying and enjoyable shopping experience for you. In furtherance of these goals, please take a moment to review and understand these Terms of Turn.

 

General Return Policy

You can return the items within 1 day of delivery for a full refund or exchange excluding shipping fees.

 

During your shopping, if you encounter,mis-shipped items, lost package, damaged package or items, missing items or size or color mismatched with your order, we promise a full refund or resend a new package for free once we confirm it. Generally we need 24 hours to deal with this issue. Details are as bellows:

 

1.    Non-quality related returns:

If there is no quality-related issue but you are still not completely satisfied with your purchase, you may be eligible to return the items for a refund within 1 day of receiving your order. We will refund you the item price and charge 60AED for shipping and processing fees, after we have received your package and inspected it. You would be responsible for all shipping fees incurred.

PS: All returned items must be in brand-new condition, unused and with original tags and packaging.

 

2.    Mis-shipped items

You have two options of 

1) Exchanging it for the correct item; 

2) Returning it for a refund. Please contact our Customer Service and send us the details about the wrong item in 2 days. We will resend the correct item for free or refund you the full price.

PS: All returned items must be in brand-new condition, unused and with original tags and packaging.

 

3.   Lost package: 

Pls contact our Customer Service at admin@getit.ae if you did not receive your package. We will give you a refund or resend for free once we are confirmed from the courier that your package is lost.

 

4.   Missing items: 

Inform our Customer Service if an item is missing from your package. When we have confirmed that an item was missing, we will offer a full refund or begin processing a new one, upon your request. We will be responsible for all shipping fees incurred. Generally we need 24 hours to deal with this issue.

 

5.  Damaged package or items: 

 If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform our Customer Service about the issue.


If you find the package or items are damaged after accepting it, please provide our Customer Service photographs demonstrating the issues. We will resend you a new one after confirmation.
 

Generally we need 24 hours to deal with this issue.

 

6.   We have listed all the details about item size on the website. If you find the size done not fit, please check 

our description and you order. If

1)    Size not as ordered:  You can contact with our Customer Service directly for a full refund or a correct package for free. But we shall very appreciate if you can find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

2)    Size as ordered but does not fit: You can apply for a return, and you would be responsible for all shipping fees incurred.

 

7.   Color mismatch:

The settings of your computer screen may alter the color of the pictures shown on LAZORD.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact our Customer Service to see if a return or refund is possible.

 

Non-accepted to return items as below: Customized products, lingerie (underwear and swimwear), Makeup items opened by customers.

 

How to return

 

You can send email to our admin@getit.ae with information as below:

1.    Original order number

2.    Reasons for exchange or refund

3.    Photographic evidence to pinpoint the problem

4.    Specification (including color) and number of the requested replacements  

5.    Shipping address and phone number

6.    Shipping Fees not refundable.